Website Terms and Conditions and Cancellation Policy

1. General

1.1. This website 'www.pivkovillagecreta.com' is the official website of "Pivko Village" (hereinafter: "the Website") which is under the exclusive ownership of R.D.I. Hospitality Ltd. (hereinafter: "the Company"). The Website provides, among other things, information about the villa and guest rooms managed by the Company, services provided by the Company, accommodation rates, etc. Additionally, when enabled by the Company, the Website will allow purchasing vacation village packages, accommodation, and various services related to the Company's accommodation units and "R.D.I. Greece Ltd.", as detailed on the Website.

1.2. Booking vacation packages/accommodation (hereinafter: "the Services") through the Website shall be done as detailed below only. It is clarified that booking Services through this Website is and shall be considered for all intents and purposes as booking rooms in the Company's accommodation units with all that implies.

1.3. The Company is entitled, at its sole discretion and without notice, to change from time to time these terms, the Website's terms of use, structure, content, appearance, including the scope and availability of services offered therein, and any other aspect related to the Website, its operation and services. Such changes shall be effective from their publication date on the Website unless otherwise determined by the Company.

1.4. The number of places in the Company's accommodation units is limited, and reservation fulfillment is subject to availability only and subject to approval by the Company.

1.5. Prices published on the Website are in Euro currency, and for guest rooms, prices include VAT. For the villa, prices do not include VAT, if VAT is not applicable according to law.
The Company may change all prices published on the Website at any time without any notice, and the customer (as defined below) waives any claim and/or demand against the Company and/or its representatives in this matter.

1.6. No double promotions allowed.

1.7. The stay at the holiday village will begin from the first day specified in the reservation. Check-in time for rooms is from 16:00, check-out time is until 10:00 on the departure day. Late check-out beyond these hours requires additional payment and is subject to manager approval on arrival day and subject to holiday village availability.

1.8. Booking and accommodation in the accommodation units is permitted for anyone aged 21 and above. Accommodation for minors under 21 is only allowed when accompanied by a parent who must stay in the accommodation units throughout the vacation.

1.9. An infant is considered someone up to two years old, and a child is considered someone between two and 12 years old.

1.10. In order to link to or display the Website and its information on other Internet sites, prior written approval must be obtained from the Company.

1.11. It is hereby clarified that any Service booking through the Website is subject to all terms of these regulations and without derogating from what is stated in these regulations, is also subject to all booking terms detailed in the booking vouchers issued by the Company for each reservation.

1.12. Parts of the Website content and/or these regulations are written for convenience reasons only in masculine form, however all information is intended for both women and men equally.

 Terms of Use and Making Reservations Through the Website

2.1. Anyone entering the Website and/or purchasing or interested in purchasing services through the Website and anyone making any use of the Website (hereinafter: "the Customer") declares and undertakes that they are aware of these regulations, have read them, understood all stated therein and agree to all provisions without exception, and that they and/or anyone on their behalf shall have no claim and/or demand and/or requirement directly and/or indirectly against the Company and/or the Website and/or any of its operators and/or owners and/or managers and/or employees and/or representatives, regarding booking services through the Website.

2.2. The Customer is permitted to use this Website only for booking and purchasing Services and/or receiving information only.

2.3. According to what is written on the Website.

2.4. The Company is not and will not be responsible in any way or manner for the content, substance, character, and accuracy of information published on the Website and by the Company at any time, regarding information provided and/or transmitted in any way by any third party and/or information that was disrupted and/or distorted by any third party, whether done in good faith or not.

2.5. All images displayed on the Website are for illustration purposes only, and the Company does not guarantee that the rooms and/or suites and/or facilities shown will be active and/or functional at all times and that the Services ordered will be provided to the Customer in rooms and/or suites of the type, manner, and form shown in said images.

2.6. If and when links can be found on the Website at any time (hereinafter: "the Links") to other Internet sites (hereinafter: "the Linked Sites"), the Links are intended for Customer convenience only. The Company is not and will not be responsible in any way for the Links and/or Linked Sites and/or information appearing in them, its validity, accuracy, character, and substance. Any use of and/or entry to Links and/or Linked Sites is at the Customer's sole responsibility.

Liability

3.1. The Company and/or Website operators and/or owners and/or managers and/or employees and/or any of them and/or their representatives will not be liable for any damage, monetary and/or other, and/or loss and/or expense of any kind and/or inconvenience and/or distress that will be caused and/or may be caused to the body and/or property of the Customer including but not limited to Customer equipment and/or property and/or to the server through which the Website operates, including that said server will be free of viruses and/or other components that may harm the Customer's personal computer when using the Website and/or purchasing services through the Website and/or any other use of the Website and the Customer shall have no claim and/or demand and/or requirement against the Company and/or any Website operators and/or owners and/or managers and/or employees and/or their representatives regarding such damages.

3.2. The Company is not responsible for damage of any kind that will be caused as a result of using the Website and/or attempting to use the Website, including use for booking Services and/or information and the Customer shall have no claim and/or demand and/or requirement against the Company regarding the above and also in the occurrence of any of the events and/or factors that will be detailed below:

– Delay and/or hold up due to communication line congestion.
– Disruption and/or omission and/or error and/or inaccuracy resulting from disruption and/or malfunction in communication means, hardware, software, Customer's or Company's computer system, or from any other cause.
– Exposure and/or disclosure of any Customer information and/or related to the Customer, including but not limited to Customer identity details, as a result of using the Website.

3.3. The Company is not responsible for any illegal activity that will be performed, if performed, by any of the Customers on the Website and/or any other entity.

3.4. The Company has the right to prevent or stop, without notice and without giving any reason, any Customer's access to the Website, in whole and/or in part, and the Customer will have no claim and/or argument and/or demand against the Company in this matter.

3.5. The Customer declares that they are aware that using the Website involves many risks as the Website is on the Internet. The risks arise and/or may arise both from technological-scientific factors and from human factors.

3.6. All information displayed on the Website is displayed as is and the Company is not responsible in any way or manner for the information's suitability to Customer needs and also, for the ability and/or partial or complete inability of the Customer to make use of said information.

3.7. Any dispute and/or disagreement regarding these regulations and/or the Website and/or its use and/or the Services, if and when they arise, will be clarified according to Israeli law only and exclusively in the competent court in Tel Aviv-Yafo only.

 Customer Details

4.1. Any Customer who wishes to purchase Services through the Website will be required to enter details as required on the Website (hereinafter: "Customer Details").

4.2. The Company is not responsible, directly or indirectly, for any case where Customer Details, all and/or part, were not received by the Company for any reason and/or for any technical and/or other problem preventing the Customer from purchasing Services through the Website.

4.3. The Website owners and/or operators and/or owners and/or managers and/or employees and/or their representatives will not be responsible for any error of any kind made by the Customer in entering Customer Details, whether done in good faith or not, including but not limited to, error in choosing vacation village package, date, number of beds, holiday village name, guest room and/or villa type and any other service ordered by the Customer through the Website. The Customer hereby declares that they will have no claim and/or demand and/or requirement in this matter against the Company and/or its representatives and/or against the Website and/or its managers and/or operators and/or their representatives.

4.4. It is hereby clarified that knowingly and/or intentionally entering incorrect Customer Details is against the law and the Company will be entitled to take all measures available to it by law against such Customer.

4.5. The Customer hereby gives their consent to the Company to make any use of Customer Details as part of the Company's database and among other things for advertising its products through direct approach to the Customer, whether through email or in any way. Customer Details will be removed from the Company's database if the Customer wishes so and officially notifies the Company.

4.6. The Company will prevent, as much as it can, providing Customer Details to third parties unless required to do so by law and/or any legislation or if the Company faces threat and/or concern and/or danger of legal measures being taken against it, criminal or civil, all due to actions performed on the Website by the Customer.

Making a Reservation on the Website

5.1. A Customer interested in booking a vacation on the Website books the vacation through "Contact Us" (text on the left side of the homepage), chooses the desired accommodation unit type and enters the required details and clicks the "Contact" button. The Customer receives confirmation of the reservation/request (sent by email). At this stage, there is an option to print the request/reservation details. The Company is entitled and reserves the right to change and/or update the reservation/request details and/or cancel it for any reason and at any time during the 48 hours after receiving the reservation/request.

5.2. Phone for inquiries: +972505224488, Email support: [email protected]

5.3. The Company reserves the right not to approve a reservation request for any reason, at its sole discretion and without need to provide explanation, and also, the Company reserves the right to change from time to time the conditions for approving reservations and/or providing Services.

Cancellation, Reservation Changes and Deposit Payment

6.1. A Customer who made a reservation and wishes to change or cancel it can do so through the Website. After canceling the reservation, an official confirmation will be received by email and SMS message. Reservations can also be canceled (according to cancellation terms) by email [email protected], phone +972505224488 (call from an identified number, the number will be saved in the system and a Company representative will call back to provide service, therefore answer incoming calls from unknown numbers), all considering cancellation terms and subject to providing full identifying details of the reservation: booked unit type, booker name, accommodation date and reservation confirmation number. In case of technical difficulty in canceling a reservation, contact can be made with the reservations center at phone: +972505224488.

6.2. Reservation cancellation terms and deposit payment:

6.2.1. Regular season (except July-August months, and Christian, Muslim and Jewish holidays): Can be canceled without cancellation fees up to 7 days before accommodation date. Cancellation within 7 days of accommodation date will be charged 50% of the total reservation value. Deposit payment: Guest will be charged a deposit of up to 50% of the total reservation price during the 7 days before arrival. The balance will be paid upon arrival at the holiday village.

6.2.2. Peak season (July-August months, Christian, Muslim and Jewish holidays): Can be canceled without cancellation fees up to 30 days before accommodation date. Cancellation within 20-30 days of accommodation date will be charged 50% of the total reservation value. Deposit payment: Guest will be charged a deposit of up to 50% of the total reservation price. The balance will be paid upon arrival at the hotel. Within 20 days of accommodation date will be charged 100% of the total reservation value.

6.2.3. There may be special cancellation terms including price list/promotion without cancellation option, if detailed in the price list/promotion itself, these cancellation terms apply.

6.3. Reservation change terms:

6.3.1. Any change in reservation (guest names, room composition, room type, accommodation basis, date etc.) – must cancel the existing reservation and make a new reservation. The Company does not guarantee that the reservation price will remain as it was when making the original reservation.

Ownership and Copyright

7.1. Copyright in the Website and any other module related to the Website are the exclusive property of the Company only.

7.2. It is prohibited to copy, distribute, publish, sell, duplicate, broadcast, photograph or change in any way the information appearing on the Website or part of it, without prior written consent from the Company, except for downloading information for Customer personal use only for making a reservation. The instruction applies whether the information or part of it is owned by the Company or by a third party. Without derogating from the above, it is prohibited to copy in any way the software installed on the Website to another computer and/or try to break into it and/or decode it and/or interfere with the software and/or its data and/or its base and/or information in it and/or displayed through it in any way.

7.3. The trademarks and any other mark and/or image and/or text, including any logo, displayed on this Website (hereinafter: "the Trademarks") are treated as Company copyrights. It is prohibited to make use of the Trademarks for any purpose, without prior written consent from the Company.

7.4. The Company reserves all copyrights in the Website, absolutely and exclusively and reserves the right to close the Website and/or change it at any time, at its sole discretion and without need to give prior notice and/or any notice.

7.5. Use of the Website is for booking Services and for this purpose only. No use can and will be made of the Website and/or information provided in it for any other purpose, whether commercial or not.

8. Changes in Website Structure and Content

The Company may change from time to time the Website's structure, content, appearance, terms of use, scope and availability of services offered therein, and any other aspect related to the Website and its operation, all without the need to notify the purchaser in advance.